PsySub Hemp Jewelry & Design

Customer Feedback

As with the other items I purchased from psysub, I'm blown away by the creativity and attention to detail in this piece. I find that each time I look at it, I discover something else about it that I hadn't noticed before. The color choices, stitch work, and design truly indicate a sophisticated level of artistry. The seller responded to all of my questions within HOURS and shipped my order lightning fast. I cannot wait to buy from this seller again. Couldn't be happier.

Our Major Policies:

 

POSTED SHIPPING DELAY: All orders placed August 2nd or after will not be filled until August 17th or after. I will be leaving the office August 5th, so if you have an important deadline please let me know before then! I will not be able to respond to conversations within that time. Please take this into account with your order! Thanks!

Our major shop policy is that we want to treat you like a friend. After all, you are doing us a favor by supporting our business. So in return the least we can do is repay your kindness and generosity by being clear and prompt with all conversions. We very much look forward to meeting the people who become our customers, and even keeping correspondence with them after the business transaction has passed. We have made many good friends over the years this way.

 

Thanks so much for your order! All orders are shipped via USPS First Class mail, and are shipped out after receiving payment.

We appreciate your patience when ordering. Because we are a 2 person company, volume of orders can cause differences in shipping time. Expect items shipped within 3-9 business days.

Please let me know if you have a deadline and need to receive your order within a certain time. Otherwise, I ask that you are patient with your order as items are made to order.

Refunds and Exchanges

Our products are 100% guaranteed. If you have any problems with your item, we will fix it for free.

Items may also be exchanged for store credit -fees & shipping, if returned within 2 weeks and in unworn condition.

We cannot issue refunds, because of Paypal and Etsy fees.

Additional Policies

All items purchased through us can be modified if the customer finds them unsatisfactory. Let me know if there is anything we can do to accommodate!

Custom & Alchemy items will be discussed in detail, created and picture reviewed before payment is due.

These items may also be modified per request, but cannot be returned or exchanged for other items.

The happiness of our customers is very important to us, so if there is anything we can do as far as changes, customizations, or questions, please do not hesitate to ask.


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